New Window Installation
White PVC Window Frame Warranty
White PVC components are warranted for twenty-five (25) years from the date of installation to be free from defects in materials and workmanship. Under normal use and conditions, such components will not crack, warp, pit, corrode, peel, blister, or exhibit non-uniform fading or discoloration.
Painted and Stained PVC Window Frame Warranty
Painted or stained PVC frame and sash components are warranted for ten (10) years from the date of installation in residential applications (three (3) stories or less), and five (5) years in all other applications (greater than three (3) stories), to be free from defects in materials and workmanship. Under normal use and conditions, such components will not rot, pit, peel, flake, split, blister, or corrode. In addition, for a period of five (5) years from the date of installation, the applied finish will not exhibit appreciable color fading (not exceeding ΔE = 5) when measured under normal weathering and atmospheric conditions.
Hardware Warranty
All hardware components are warranted for twenty-five (25) years from the date of installation to be free from defects in materials and workmanship. Defects typically become apparent within the first year of use; however, this warranty does not cover normal wear and tear. Defective hardware must be returned to Century Glass Ltd. for inspection and exchange in order to process a warranty claim. Screens are excluded from this warranty. Screen materials are inspected prior to installation; therefore, tears, scratches, or other damage are considered handling-related and are not covered.
Sealed Unit Warranty
Century Glass Ltd. warrants all sealed units against seal failure for a period of fifteen (15) years from the date of installation.
Glass breakage resulting from a defect in the sealed unit is covered for up to one (1) year from the date of installation. Claims may be subject to inspection by Century Glass Ltd. to determine the cause of the breakage. Glass breakage resulting from impact, accident, misuse, abuse, negligence, or other preventable circumstances is not covered under this warranty.
Labor and Mileage
Warranty service includes labor and mileage within our standard service area (Melville and Yorkton urban limits). Warranty service requested outside our standard service area may be subject to additional mileage charges.
Sealed Unit Replacement Warranty
Sealed Unit Warranty for Installation in Existing Window Frames
Sealed units installed by Century Glass Ltd. into existing PVC, wood, or aluminum window frames are warranted against seal failure for a period of ten (10) years from the date of purchase. Labor and any additional materials required are not covered under this warranty.
Labor and Mileage
Warranty labor for sealed units installed into existing window frames is covered for two (2) years only. Warranty service requested outside our standard service area (Melville and Yorkton urban limits) may be subject to additional mileage charges.
Submit a Warranty Claim
If you notice an issue with your product or installation, it’s important to document and report it as soon as possible. This applies to all warranty-related concerns, including seal failures, broken or malfunctioning hardware, door or window adjustment issues, air or water leakage concerns, or general operational problems.
In many cases, issues may appear inconsistent or vary with temperature, humidity, or seasonal changes. Capturing clear evidence while the problem is visible is essential for proper assessment.
1. Take clear photos or videos
Whenever possible, document the issue with photos or short videos. This is especially important for problems that are intermittent or condition-based. Clear visual evidence helps us accurately diagnose the issue and determine the appropriate solution.
2. Gather your installation information
Please locate your original invoice or quote if available. If you are unable to find it, we can still assist, but we will require enough information to verify your installation record, such as the name on the account, installation address, phone number, and approximate year of installation.
3. Submit a warranty claim
Once your information is ready, fill out the form below to submit a warranty claim. You can also visit our office or call us at (306) 728-2211 to submit or discuss details of a warranty claim.
A member of our team will review your submission and follow up with next steps, which may include inspection, repair, adjustment, or replacement depending on the nature of the issue.