Sealed Unit Warranty
Sealed units glazed into a Century Glass Ltd. PVC frame:
15 years for seal failures, including cost of material and labor.
Sealed units put into an existing window, not manufactured by Century Glass Ltd.:
10 years for seal failures, not including cost of material and labor.
Sealed units that are broken or cracked:
1 year from the date of installation. Breakage coverage is limited, as cracks can result from building movement, installation conditions, or insufficient expansion allowance rather than manufacturing defects. External factors such as films, coverings, stickers, or objects near the glass can also cause thermal stress and cracking. Some breakage may stem from unseen glass imperfections. All claims are assessed case by case to determine cause and eligibility.
Additional warranty information:
Sealed units in high heat or humidity are not covered under warranty. Stress from extreme heat may result from shading devices, furniture, films, or signs placed within two inches of the glass. Interior condensation indicates high home humidity and is not a defect; exterior condensation indicates strong insulation and is also not a defect. Scratches or abrasions from improper handling or cleaning are not covered under warranty.
PVC Warranty
White PVC components:
25 years against defects in material or workmanship. We warrant that white PVC components will not crack, warp, pit, corrode, peel, blister or suffer non-uniform fading or discoloration. We will repair or replace, at our discretion, components which are found in the manufacturer’s opinion to have defects.
Painted or stained PVC components:
10 years against peeling, flaking, or blistering. Warranty does not apply to fading or color change due to normal weather conditions. Warranty does not cover warping from heat buildup caused by dark window coverings or any other direct heat source placed to close to the window. PVC material painted by the customer after installation is void of all warranty.
Supply-only windows not installed by Century Glass Ltd.:
The above warranty applies to supply-only windows, however, warranty does not cover product affected by improper installation. Windows must be installed plumb, square, shimmed, and have sloped sills. Stock windows are not covered under warranty.
Hardware Warranty
Truth Inc. and Radisson Industries hardware products:
25 years against defects in materials and workmanship, and two years for labor. Broken hardware must be brought in to exchange for warranty. Defects commonly show up in the first several uses. Warranty does not extend to damage resulting from the customer’s failure to properly operate or care for the product, including products that have been worn out, misused, abused, altered, or used in a manner for which they are not intended. When closing the window, ensure the lock is down to properly seal the window to prevent bulb seal damage from drying out, which can cause lock failure.
Additional Warranty Information
Transfer of warranty:
Century Glass Ltd. keeps record of up to 25 years of purchases. Customer must be able to provide original invoice of purchase to process a warranty claim. If unable, customer must be able to provide the name and year of install of the individual who made the purchase. Warranty is transferable from previous to current homeowners.
Additional inspection of product may be required:
If a warranty claim is required, please provide the details of the issue along with photos and/or video. Century Glass Ltd. may require an inspection of the defective product by one of its representatives, in order to determine whether the warranty is applicable in whole or in part.
Additional terms and conditions:
All warranty claims for replacement or repairs carry the balance of the original warranty from the invoice date. Warranty does not “reset” upon installation of the new product. Warranty does not apply to any products that have not been paid for in full. Warranty does not apply to stock windows supplied at a discounted rate.
Submit a Warranty Claim
If you notice an issue with your product or installation, it’s important to document and report it as soon as possible. This applies to all warranty-related concerns, including seal failures, broken or malfunctioning hardware, door or window adjustment issues, air or water leakage concerns, or general operational problems.
In many cases, issues may appear inconsistent or vary with temperature, humidity, or seasonal changes. Capturing clear evidence while the problem is visible is essential for proper assessment.
1. Take clear photos or videos
Whenever possible, document the issue with photos or short videos. This is especially important for problems that are intermittent or condition-based. Clear visual evidence helps us accurately diagnose the issue and determine the appropriate solution.
2. Gather your installation information
Please locate your original invoice or quote if available. If you are unable to find it, we can still assist, but we will require enough information to verify your installation record, such as the name on the account, installation address, phone number, and approximate year of installation.
3. Submit a warranty claim
Once your information is ready, fill out the form below to submit a warranty claim. You can also visit our office or call us at (306) 728-2211 to submit or discuss details of a warranty claim.
A member of our team will review your submission and follow up with next steps, which may include inspection, repair, adjustment, or replacement depending on the nature of the issue.